Why Hospitals Don't Deliver Great Service

I am always baffled at why people think just because you have a wish and a concept, it will always be delivered if you vaguely tell someone. This research and advise is not only a problem in the Health Care sector. A lot of businesses need to figure out getting clarity on their vision, buy in from the right people to deliver it and monitoring that the strategy is understood and executed correctly.


Why Hospitals Don't Deliver Great Service